Frequently Asked Questions
ORDERS
We accept all major credit cards as well as Post Finance Card/E-Finance, Twint and Paypal. We also have the option to purchase by invoice.
Please note, we can only accept one form of payment per order, with the exception of Gift Cards. We only accept Gift Cards issued by Friday Home.
To know the status of your order you just have to go to your account, and click on: “My Orders” there you will see the details of your order.
In case you have made the purchase as a guest (without having an account), contact us to send you the tracking number so you can follow the status of your order.
If your order is still being processed and has not been shipped, please send us a message immediately to cancel your order and process your refund.
If the order is on its way to you, unfortunately it will be too late to cancel the order and you will have to apply for a refund.
Our accessories are shipped within 1-3 days after payment, shipment is made with Swiss Post.
Calendars take about 15-20 days after payment, shipping is also done with Swiss Post.
For custom orders the estimated shipping time may vary. Please contact us with the customization requirements and we will be happy help you.
SHIPPING & RETURNS
If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 15 days of receipt.
If your item was damaged upon receipt or if you believe the item you ordered has a manufacturer’s defect, please reach out to Customer Service directly.
We accept the return of all our products – packed in their original packaging, and in the original condition in which they were shipped.
The following are excluded from the right of return:
– Custom-made / personalized calendars or items assembled according to customer requirements
– Services
– Gift vouchers
All of our products can be returned, however our small team will make sure to pack your calendar carefully so that it travels safely.
As calendars are very easy to scratch, we advise you to follow our Installation Instructions carefully.
Unfortunately, we are unable to accept returns for scratches, but we do accept returns for printing problems, typing problems and material issues.
At the moment we ship to any part of Switzerland. However we are working on expanding our shipping area.
Please contact us if you are not located in Switzerland and have a specific request.
If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 15 days. Returns will be refunded in the original method of payment. You must postmark your items for return within 15 days of delivery receipt to be eligible for a refund.
Shipping and handling fees are nonrefundable.
Pre-orders take a little longer than normal orders. Normally our pre-orders are open for a period of 30 days. After that time expires and the pre-order is closed we will notify you by mail. Please allow us about 15-20 days to ship your order.
Calendars returned with typing problems, printing errors, defective material or simply disuse can be returned for recycling. Please contact our Customer Service Team, and we will guide you through the process.
Please note that returned orders can take up to 21 business days for the funds to credit back to your original payment method as the below steps need to be followed:
1- Shipping time to arrive back to our warehouse
2- Processed and inspected for refund approval
3- Sent to the finance department to issue a refund
4- It can take up to 7 business days for the funds to credit back to your payment method once our finance department processes the refund
We will send an email notification once the item(s) have been received and the refund has been initiated.
If you return your items after 15 days from their delivery receipt, we reserve the right to refuse your return.
GIFT CARDS
The Digital Gift Card is delivered via email to the buyer immediately after purchase with instructions on how to redeem the gift amount at checkout. The buyer will need to forward the email to the recipient or print it out to gift it in person.
At the moment we do not offer physical gift cards, only digital gift cards, however the voucher we send you by email is ready to be printed or forwarded by email.
In case you prefer to give the certificate in physical form, you just have to print it and you are ready to go.
At checkout, click “Enter a Gift Card or discount code,” type your Gift Card code into the empty field and select “Apply.”
Please email our Customer team to check your Gift Card balance.
CUSTOM ORDERS & SERVICES
Sure! If you want to make any changes to the typography, content or layout of your calendar or add any extra information specifically tailored to your needs or your business, just contact us through our Custom Design Form, and we will contact you as soon as possible to discuss the details.
Please be sure to contact us before you purchase your calendar, since as it will be a custom order the shipping times will depend on the work we have at the moment.
Yes, of course! Our calendars are in English, however you can also order them in French, Italian and German at no extra cost.
However, as your calendar comes automatically in English, we recommend you to send us a message before ordering to inform us that you want your calendar in another language.
For languages other than the official languages of Switzerland, the translation fee is CHF 25 for medium size calendars and CHF 50 for large calendars.
Yes, we offer style consultations for your home with our designers for all our clients. We help you integrate your calendar into your space and achieve a tidier and more organized space.
If you would like a consultation please send us a message, and we will set up an appointment with you for a call or chat. You can also send us a floor plan/sketch or photo of where you want to place your calendar, and we will create a custom Mood-board to help you style your space.
Our styling consultations are free for all our clients. Non-clients are charged a small fee.
Yes, we support and welcome designers who want to work with us and include some of our products in their interior decoration or home styling projects.
To do this you must go through a simple verification process, show us that you work in the field and that you are going to include any of our products in an ongoing project.
If so, you will be able to access special prices for designers and interior design experts. Please contact us in case you want to access these special prices! We will be waiting for you!